Terms and Conditions

Welcome to [Nutea]

These Terms and Conditions outline the rules and regulations for the use of www.nutea.eu, located at https://www.nutea.eu. By accessing this website, we assume you accept these Terms and Conditions. Do not continue to use https://www.nutea.eu, if you do not agree to all the Terms and Conditions stated on this page.

1. Definitions

Website / Seller: Refers to NUTEA, accessible at https://www.nutea.eu, and the business operating it.

User / Customer: Refers to the individual accessing or purchasing products/services from the website.

Products: Refers to the items (teas, nuts, dry fruits, pastilles) offered for sale on this website.

2. Use of the Website

You must be at least 18 years old or have verifiable parental/guardian consent to use this website and place orders.

By using this website, you agree not to engage in any illegal activity or misuse the website in any way that could harm its functionality or integrity.

3. Products and Pricing

All products are described with the utmost accuracy on the website, reflecting their ETHICAL sourcing and WHOLESOME nature.

All prices listed on the website are in Euros (€) and include Irish VAT (23%) where applicable.

Prices are subject to change without prior notice. However, once an order is confirmed via email, the price for that transaction is fixed and will not be affected by subsequent price changes.

4. Orders and Payments

Orders will only be processed after full payment is successfully received and confirmed.

Accepted payment methods include: Credit/Debit Cards, Bank Transfers, and Digital Wallets.

You will receive an email confirmation upon successful order placement, which serves as the final agreement of sale.

Order Cancellation: The Customer may cancel an order free of charge before the product has been packaged and dispatched. Once the order has been handed over to the courier, the standard Return Policy (Section 6) applies.

5. Shipping and Delivery

Orders will be processed and dispatched within 3-5 business days (Monday to Friday, excluding Irish Public Holidays).

Delivery Area: We currently deliver across Ireland.

Delivery times may vary depending on the destination and courier schedules. We will communicate any significant delays caused by unforeseen circumstances.

Damage/Loss: If a product is damaged during delivery, please contact us within 48 hours of receipt with photographic evidence.

The risk of loss or damage to the product passes to the customer once the order is delivered to the specified address. We are not responsible for packages that are stolen after being successfully delivered or left by the courier in a designated safe place without a signature, unless otherwise agreed upon.

6. Return and Refund Policy (EU Consumer Rights)

Right of Withdrawal (Right to Cancel): In compliance with EU Consumer Rights Directive, you have the right to cancel your order and return products for any reason within 14 calendar days from the day you received the last item of your order.

Condition of Return: Products must be returned unused, unopened, and in their original packaging. Due to the nature of food products, items that have been opened for hygiene or health protection reasons cannot be returned unless they are defective.

Refund Processing: Refunds will be processed within 14 business days after we receive and inspect the returned product. The refund will cover the original purchase price of the returned product(s).

Return Shipping Costs: The customer is responsible for the shipping costs of returns, unless the product is defective, damaged, or was shipped in error by NuTea.

7. Privacy Policy and Data Protection

We process your personal information (name, address, payment details) securely.

GDPR Compliance: We comply with the General Data Protection Regulation (GDPR). Your personal data will only be used to process your orders, provide customer support, and, with your explicit consent, for marketing purposes.

We do not share your information with third parties except as necessary for payment processing or shipping (couriers). For more details, refer to our comprehensive Privacy Policy page.

8. Liability Disclaimer

We are not liable for any indirect, incidental, or consequential damages arising from the use of this website or the consumption of our Products, beyond the legal minimum required by Irish law.

We reserve the right to correct any errors in product descriptions, availability, or pricing, and to cancel or modify orders based on such errors.

9. Intellectual Property

All content on this website, including text, images, logos, and the slogan "ETHICAL. WHOLESOME. ENERGY.", is the property of [Your Business Name] and is protected by copyright laws.

Unauthorized use or reproduction of website content is strictly prohibited.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Ireland.

Any disputes will be resolved exclusively under the jurisdiction of Ireland courts.

11. Contact Information

For any questions, complaints, or feedback regarding these Terms or your order, please contact us at:

Email: [contact@nutea.eu]

Phone: [+353-873718587]

Address: [Enniscorthy, Co. Wexford, Ireland]